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Florida Department of


Claims Management System


Welcome to the Florida Department of Transportation's (FDOT) Claims Management System (CMS). The CMS is designed to allow people to efficiently make new claims against the FDOT, review their existing claims, and communicate with individuals involved in the claims handling process.

IMPORTANT--If you are making a claim for the first time you must first become an "Internet Subscriber" in order to be able to log into the CMS. This simply means that you must create a Subscriber Account by entering your name, a password of your choice, and other information in the "FDOT User Sign-In Portal" screen you will see after clicking on one of the buttons below. After entering the information on that screen and clicking the "Create Account", button you will receive an e-mail with a link that you must click on to complete your account setup. When you click that link, a screen will come up where you will enter your password and then click on the "Complete Account Creation Process" button. At that point, you are an "Internet Subscriber." You must then go back to the "FDOT User Sign-In Portal" screen, click on the "E-mail — Internet Subscriber" icon, enter your e-mail address and password, and click the "Login" button. You will then be inside the CMS and will be guided by various prompts on the screens that follow. To log into the system at any time afterwards you need only go to the FDOT User Sign-In Portal screen, enter your e-mail address and password, and you can log directly into the CMS.

Internet Subscribers (New claimants, existing claimants, and insurers)

If you are making a claim against FDOT because you believe FDOT is responsible for your property and/or bodily injury damages, or if you are an insurance representative seeking subrogation against FDOT, click on the button to the right to create an Internet Subscriber Account. If you have already created an Internet Subscriber Account, click on the button to the right and enter your e-mail address and password to log into the CMS.

DFS Risk Adjusters

If you are an adjuster with the Department of Financial Services, Division of Risk Management, click on the button to the right. (You will need your FDOT ID and password to log into the CMS.)

FDOT Employees

For FDOT employees who manage claims in the CMS.